In 1996, Caño Negro Natural Lodge began their operations with only 10 rooms and the idea to attract only sport fishing clientel.

Over time, our vision has changed allowing us to take advantage of the great potential that is the Caño Negro National Wildlife Refuge.  With our new focus, we now offer a wider variety of options to our visitors such as: the observation of flora and fauna, photography, wildlife adventure, and cultural exposure.  With the growth of activities offered, arose the need to expand our infrastructure, which resulted in the construction of our 22 rooms, large restaurant, swimming pool with bar, and on-site gardens.

With a focus on growth and natural development, Caño Negro Natural Lodge has created new jobs for habitants of Caño Negro, giving them new opportunities and allowing them to learn new skills.  These wonderful people now make up our entire staff here at the lodge, where they offer you a customized service that makes you feel at home.

Each day, we are constantly working to allow us to grow and improve the quality of services that we offer and to achieve our goals which are:

Mission

Our intention is to satisfy our clients in every aspect, to anticipate their needs and expectations, and to respond to their inquiries in a creative and competitive form.

Vision

We exist to create and offer an experience in harmony with the environment in a way that surpasses our clients’ expectations.

Objective

To offer to our guests comfort and good service in a friendly atmosphere surrounded by sustainable exuberant nature.

Specific Objectives

• We are not a simple hotel; we are the best place for our clients to stay when they are far from home.
• The client will not want to return home but rather feel like they are home.
• To be punctual in every commitment, to have excellent attention from our staff, to have the best international and typical food, and to maintain the cleanliness and decoration of every room.
• Our commitment to quality and attention makes us the best in the market.
• Our facilities offer comfort and security.
• Our staff is qualified to offer a great service.
• To coordinate all hotel procedures in a way that promotes the protection of the environment.
• To motivate the employees, guests, and the community to cooperate to form a sustainable atmosphere in town.
• To act according to the norms, laws, and regulations established by government and non-government institutions relating to the environment.

Policies

• To make and follow a manual for the efficient control of disposing solid wastes and maintaining the drinking water supply.
• To encourage the protection of the historical and cultural patrimony.
• To promote projects of community development and environmental protection.
• To make clear to each employee the objectives of the company.
• To establish projects for the short, medium, and long term.

VALUES

Attitude of Service
(Commitment)

All employees who make up our staff must consistently accomplish scheduled tasks with enthusiasm, joy, and the desire to serve all with diligence, efficiency, and courtesy.

Trust
(Experience)

To establish systems, through a periodically updated manual, that promote the quality, politics, and procedures of operations, to be distributed to each employee. 

Satisfaction

To follow our predefined procedures and goals in order to provide customer satisfaction that surpasses expectations.  It is through this focus on the client that we will achieve our budget goals and fulfill our business plan.

Evolution

To take full advantage of technological developments and to establish short and medium term plans to renovate and update our equipment and property.  Thus giving us a modern image mixed with a rustic atmosphere all in a natural setting.

Hospitality

To establish as fundamental elements of our operation: kindness, quality, and the desire to serve.  From these fundamental elements we will form our identity.

Differentiation
(Update)

To obtain our own identity through the application of our values.  In this way, we will distinguish ourselves in the industry as a unique business, inside and out.