How  check the availability of rooms?
 

Please send us all the required information using the form of reservations, and as soon as possible, our person in the department of reservations will respond their request. Also   you can call the office of reservations to verify the availability of rooms.

   
  Better tours to make in Natural Lodge Caño Negro?
 

All people  understand that each one has different interests, so we have tours for each one. We can animate it to make all tours, but sometimes it is not possible.
   
  How  arrive at Natural Lodge Caño Negro?
 

Starting off from San jose you take the highway to the airport, from the area terminal you take the way opposed to the city and a pair of kilometers you will have to follow the signals of Naranjo. Later to Quesada City, later towards Florence, until Wharf. Follow the highway straight, you look for by Chiles and 8 kilometers before you will see the signal of Caño Negro, takes the highway towards your left by approximately 20 minutes more until arrive at the villa.
   
  Are you hotel equipped to take care all necessities of guests with some type of discapacidad?
 

Our hotel is very accessible taking into account our land, and as we always look for ways to improve, we appreciated its suggestions and feedback as far as this subject. Please communicate us if requirements and we will make efforts to adapt us to its necessities

We counted on accessible rooms 100% and also they are it our restaurant, bathrooms public, swimming pool into others. Some of ours tours can be prepared for guests with special necessities, for this reason our hotel solicit call before for that your lodging will be most comfortable possible.

   
 
  Reality we needed a vehicle 4x4 to arrive?
 

Not necessarily 4x4 must drive a vehicle, but please you need to  have in mind that 19 km from the way to the Natural Hotel Lodge Caño Negro  include a ballast way. Nevertheless, we and the other residents and users of the access street, make a effort to maintain it all the year acceptable. Of course, if you have access to a vehicle of double traction and the option to assume an adventurous mind state,  45 minutes from Chiles until Natural  Lodge Caño Negro hotel you can enjoy a lot .
   
 
  I can have access to Internet from your Hotel?
 

Still the access to Internet by the area where we were located not this available one.

   
 
  What about the security ?
 

Thanks our location within a Refuge of Wild Life in a separated place,of the city  our facilities are extremely safe. When you visit the Natural hotel Lodge Caño Negro, literally you enters a different world.

   
 
  What type of documents I require to visit Costa Rica?
 

Continue this connection to visit the page of Frequent Consultations of the Embassy of the United States in San José, Costa Rica which contains information detailed for Travellers of the United States

Continue this connection to obtain attendance of trip offered by the Embassy of Canada in Costa Rica

This connection will take to the page of Frequent Consultations of the Costa Rican Institute of Tourism (ICT)
   
 
   Are we traveling with children, what facilities do they offer us?
 

Our lands are very touching for the children since offer many opportunities to explore, to run and to use the energy accumulated during the trip. Our restaurant offers a menu for children. If you consider that their children please have special necessities with those that could help him during their visit, warn us ahead of time and with pleasure we will attend him.
   
  Which do you tariff they apply our children?
 

Our rates of double occupation include the lodging and the breakfast for children in ages from 0 to 2 years. Of 3 to 12 years pay $10,00 with taxes and breakfast included by each boy until a maximum of 2 children for room.
   
 
  Am I traveling with my mascot, can I bring it to the Natural Lodge Black Pipe?
 

According to the mascot type but preferably to communicate with us to guide it better. 
   
 
  That we need to make a reservation?
 

To make a reservation directly in our hotel you should complete our Form of Reservations and to offer us the data of their credit card for confirmation. If she/he prefers to send the data of their credit card for fax, it can discharge, to print and to send the form of reservations to the fax +506-2265-4310. If it experiences some problem or she/he please has some consultation during the process sends us an e-mail.
   
 
 

The canceled reservations will be managed in the following way:

 
  • The reservations canceled at least 22 days before the programmed date of entrance won't be subject to ticket some. 
  • A position of 75% of the total reservation will be applied if the cancellation is given of 7-14 days before the programmed date of entrance. 
  • A position of 100% of the total reservation will be applied to cancellations that are given among 0-6 days before the programmed date of entrance as well as to the previous exits. 

The Non Shows will be fined with 100% of the reservation
   
 
 

Which payment methods are they accepted, Cards of Credit? Dollars UNITED STATES? Other Currencies? Do check of Traveler?

 

We accept the main credit cards like Visa, MasterCard, American Express, Diners Club, and Discover like payment for lodging, restaurant services, tours and any other service that it hires in our hotel. We also accept Dólares EU, Checks of Traveler.
   
 
 

Which are their schedules of entrance (Check-in) and exit (Check-out)?

 

Our hour of standard entrance (Check-in) is at 2:00 p.m. and Check-out at 12:00 noon. If you asked for ahead of time and depending on the availability, we offer advance entrance or delayed exit to you. Please it consults our department of Reservations.

   
  How many beds have the rooms?
 

The standard rooms generally have two double beds full that allow lodging from 1 to 4 people by room.
   
 

Will become position to my credit card if I make the reservation with her?
 

 Its credit card will be used to guarantee its reservation and if you create opportune to make the position to the same one we thank for the report to him and it will be made the respective collection 15 days before his entrance.

   
  That it includes the lodging Rate?
 

The regular Ratef of lodging includes a delicious breakfast and the right of the use of the facilities of the hotel like: the area of swimming pool and dinner services

   
 
   
 

They have prepared some plan in case of emergency?
 

 1. Certainly. We have prepared plans of evacuation and answer in case of natural disasters, fires, epidemics and other emergencies. In addition, we counted with extinguishers and Kits of First aid in all the facilities.

   
 

2. If you or their companions suffer of a known medical condition for which it want that we prepare ourselves, please communicate us ahead of time and we will do our better effort for adapt us to your necessities.
   
  Exists some medical center near?
 

Yes, in Los Chiles good provided with personnel and with 2 ambulances is a state Hospital.

In addition in the town of Caño Negro the place where our hotel is located finds a Ebais able to cover smaller diseases.

We have established protocols for the attention and transport of sick or hurt people to the local hospital.
   
  They count on electrical plant of endorsement and own water?
 

Yes, we counted on an electrical system of guarantee for emergencies and have the great fortune to count with our own potable water on our hotel 
   
 

It is possible to be cooked in the rooms?
  No, it is not possible
   
 

That type of clothes I must take?
  Generally the temperature is pleasant all the year although to be located in a mountainous zone microclimates exist, and the climatic conditions can vary very easily. It is recommended to bring fresh clothes, comfortable shoes and solar protector.