About Us (our history)

About Us

In 1996 a young woman of only 27 year old, with the support of her parents opened a 10-room lodge, Her plan was to have a sport fishing lodge. Rapidly the vision change, Marina Zanirato, this young and romantic Italian girl felt in love with Caño Negro, with the wildlife and the community. 

With a focus on growth and natural development of nature projects, Caño Negro Natural Lodge has created new jobs for residents of Caño Negro, giving them new opportunities and allowing them to learn new skills. These wonderful people now make up our entire staff here at the lodge, where they offer you a customized service that makes you feel at home.

Each day, we are constantly working to allow us to grow and improve the quality of services that we offer and to achieve our goals which are:

Mission

To promote the fragile and beautiful area of Caño Negro, to teach our guests about our natural treasures and our culture, at the same time making their visit an enjoyable and relaxing experience. To ensure that our guest feel welcome and appreciated and when they leave to know that they will remember us with warmth and remember their stay with us as one of their all-time favorites.

Vision

To be a landmark to Costa Ricans and visitors: to be a place that you will want to revisit again and again.

Objective

To offer to our guests comfort and good service in a friendly atmosphere surrounded by sustainable exuberant nature.

Specific Objectives

• To be more than just a Hotel; to be the best place for our visitors to stay when they are far from home.
• To be attentive to every commitment, to have excellent service from our staff, to have the best international and typical local food, and to maintain the cleanliness and decor of every room.
• Our commitment to quality and attention makes us the best in the market.
• Our staff is qualified to offer a great service.
• To coordinate all hotel procedures in a way that promotes the protection of the environment.
• To motivate the employees, guests, and the community to cooperate to form a sustainable atmosphere in town.
• To act according to the norms, laws, and regulations established by government and non-government institutions relating to the environment.

Policies

• To design and follow a protocol for the efficient control of disposing solid wastes and maintaining the drinking water supply.
• To encourage the protection of the historical and cultural heritage.
• To promote projects of community development and environmental protection.
• To make clear to each employee the objectives of the lodge.
• To establish projects for the short, medium, and long term.

Values

Attitude of Service (Commitment)

All employees who make up our staff must consistently accomplish scheduled tasks with enthusiasm, joy, and a willingness to serve with diligence, efficiency, and courtesy.

Trust (Experience)

To establish systems, through a periodically updated manual, that promotes the quality, politics, and procedures of operations, to be distributed to each employee.

Satisfaction

To follow our procedures and goals with a view to providing visitors with an experience that surpasses expectations. It is through this focus on the guests that we will achieve our budget goals and fulfill our business plan.

Evolution

To take full advantage of technological developments and to establish short and medium term plans to renovate and update our equipment and property. The goal is provide modern comforts in a rustic atmosphere all in a natural setting.

Hospitality

To establish as core values of our operation: kindness, quality, and the desire to serve. From these fundamental elements we will form our identity.

Differentiation (Update)

To establish our unique identity by applying these values. In doing so we will distinguish ourselves in the industry as a unique business, through and through.